Welcome to Uber Mover. These Terms and Conditions govern your use of our website and moving services. By accessing our website, requesting a quote, booking a service, or using our services, you agree to comply with and be bound by the following terms.
1. Introduction
Uber Mover provides professional moving, packing, transportation, storage, and relocation services for residential and commercial customers. These Terms and Conditions outline the rights and responsibilities of both Uber Mover and its customers.
2. Service Agreement
By booking a service with Uber Mover, you confirm that:
You are at least 18 years of age.
The information you provide is accurate and complete.
You have the authority to arrange the move for the items being transported.
You agree to these Terms and Conditions.
3. Quotations and Pricing
All quotations are based on the information provided at the time of inquiry.
Quotes may be adjusted if:
Additional items are added to the move.
Access conditions differ from those disclosed.
Additional labor, packing materials, or equipment are required.
Pickup or delivery locations change.
The scope of work differs from the original request.
Final pricing will be confirmed before services commence whenever possible.
4. Booking Confirmation
A booking is considered confirmed once:
The required information has been provided.
Any requested deposit has been received.
Uber Mover has confirmed the reservation.
Bookings are subject to availability.
5. Customer Responsibilities
Customers are responsible for:
Providing accurate moving information.
Ensuring safe and reasonable access to pickup and delivery locations.
Identifying fragile, valuable, or special-care items.
Securing personal documents, passports, cash, jewelry, and other valuables.
Being available during scheduled pickup and delivery times or appointing an authorized representative.
Failure to meet these responsibilities may result in delays or additional charges.
6. Packing Services
Professional Packing
If packing services are purchased, Uber Mover will use appropriate packing materials and professional packing techniques to protect your belongings.
Self-Packed Items
For items packed by the customer:
Uber Mover is not responsible for damage resulting from insufficient or improper packing.
Customers should ensure all boxes are securely packed and labeled.
7. Restricted and Prohibited Items
Customers must not include:
Illegal substances
Explosive materials
Flammable liquids
Hazardous chemicals
Firearms or restricted weapons where prohibited
Perishable items without prior approval
Any item prohibited by applicable laws or regulations
Uber Mover reserves the right to refuse transportation of any item considered unsafe or unlawful.
8. Moving Day Requirements
To ensure a smooth relocation process:
Parking access should be arranged where required.
Elevators should be reserved when applicable.
Pathways should be clear and accessible.
Customers should notify us of any special moving requirements in advance.
Additional charges may apply if unexpected access restrictions cause delays.
9. Delivery Times
While Uber Mover makes every effort to meet scheduled delivery times, all delivery dates and times are estimates.
Delays may occur due to:
Traffic conditions
Weather events
Mechanical issues
Customs procedures
Government restrictions
Other circumstances beyond reasonable control
Uber Mover shall not be liable for delays caused by such events.
10. Storage Services
If storage services are provided:
Storage fees must be paid according to the agreed schedule.
Customers must not store prohibited or hazardous items.
Additional charges may apply for extended storage periods.
Stored items remain the property of the customer at all times.
11. Loss and Damage
Uber Mover exercises reasonable care in handling and transporting all belongings.
However, we are not liable for:
Pre-existing damage
Normal wear and tear
Mechanical or electrical failure of appliances or electronics
Damage caused by improper customer packing
Loss of items not disclosed during booking
Delays caused by circumstances beyond our control
Customers are encouraged to obtain appropriate insurance coverage for high-value items.
12. Claims Procedure
In the event of loss or damage:
Claims must be submitted in writing.
Supporting photographs and documentation should be included.
Claims should be reported as soon as reasonably possible after delivery.
Uber Mover will review all valid claims and respond within a reasonable timeframe.
13. Payment Terms
Payment must be made according to the agreed terms.
Uber Mover reserves the right to:
Request deposits before service.
Require payment upon completion of services.
Suspend or cancel services for unpaid balances.
Apply reasonable late payment charges where legally permitted.
14. Cancellation and Rescheduling
Customers may cancel or reschedule their move by providing advance notice.
Cancellation fees may apply when:
Notice is provided shortly before the scheduled move.
Resources and staff have already been allocated.
Special transportation arrangements have been made.
Any applicable fees will be communicated at the time of cancellation.
15. Website Use
Users of the Uber Mover website agree not to:
Use the website for unlawful activities.
Attempt unauthorized access to systems or data.
Distribute harmful software or malicious content.
Provide false or misleading information.
We reserve the right to restrict website access for violations of these terms.
16. Privacy
Any personal information collected through our website or services will be handled responsibly and used only for:
Service delivery
Customer communication
Legal compliance
Business operations
For additional details, please refer to our Privacy Policy.
17. Limitation of Liability
To the fullest extent permitted by law, Uber Mover’s liability shall be limited to the value of the services provided and shall not include indirect, incidental, special, or consequential damages.
Nothing in these Terms excludes liability where exclusion is prohibited by applicable law.
18. Force Majeure
Uber Mover shall not be responsible for delays, cancellations, or service interruptions caused by events beyond our reasonable control, including:
Natural disasters
Severe weather conditions
Government actions
Labor disputes
Transportation disruptions
Public emergencies
19. Changes to Terms
Uber Mover reserves the right to update these Terms and Conditions at any time without prior notice.
Updated versions will be posted on this page and become effective immediately upon publication.
20. Contact Information
If you have questions regarding these Terms and Conditions, please contact us:
Uber Mover
Phone: +31 6 85477417
Email: info@ubermover.com